1. In your Study Guide on page 4, Chapter 17 "Memo Reports
and Electronic Mail" should be changed to Chapter 16 "Memo
Reports and Electronic Correspondence." Please make the
changes and complete the Study Guide for the chapter
beginning on page 326.
2. In your Study Guide on page 4, Chapter 18 "Workplace
Letters" should be changed to Chapter 17 "Workplace Letters."
Please make the changes and complete the Study Guide for the
chapter beginning on page 359.
3. Read "Writing Informational Memorandums" on pages 10 and
11 of your Study Guide.
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